Introduction
Implementing process automation can be an exciting venture to stay ahead in today's highly competitive business world. Intelligent and innovative business process solutions can enhance efficiency while reducing operational costs.
As you consider investing your resources into business automation, you must be aware of the top trends to watch in 2023. This blog post will explore the dominant trends in Business Process Automation, giving you insights into what to expect. So, read on to discover what's on the horizon.
Business automation has significantly impacted organizations in recent years, with 57% of respondents initiating automation of their business processes, according to a global McKinsey survey conducted in 2018. Gartner predicts that by 2024, 69% of all managerial work will be automated.
Implementing process automation in your business has numerous advantages, including reducing time spent on repetitive tasks, cutting operating costs, increasing productivity, minimizing human errors, standardizing processes, and improving customer service. With 67% of organizations implementing process automation, it's essential to keep track of the future of Business process automation. In 2023, several trends are expected to dominate business process automation, offering long-term benefits. Here is a list of automation trends that look promising.
Voice-activated Automation
Lately, there has been a rise in voice-activated automation. Voice-activated technology, such as Amazon Alexa, Siri, and Google Home, has already become popular in the consumer market, and now it is improving workplace productivity. Performing tasks with voice commands simplify business processes, which is why it is beneficial.
With voice commands, you can turn the lights on and off in areas where staff is likely to have their hands full, interact with customers conversationally, schedule meetings and other important events, update your planner, record notes and meeting summaries, and unlock doors and other access points.
Voice technology also ensures that customers and employees with visual impairments aren't left out. To implement voice-activated automation at the workplace, it is important to improve efficiency without complicating existing processes. This automation can result in reduced operational costs and improved efficiency.
No-code integration
No-code integration is becoming increasingly popular among businesses due to its barrier-free approach. This method allows businesses to create, modify, and implement their own data-driven applications without the need for coding or programming languages. By switching to a no-code Business Process Automation platform, non-technical users can build customized business applications and automate workflows without any technical training.
This trend is gaining momentum because it reduces the time and expense of waiting for developers to build a business application. It enables companies to quickly develop and deploy integrations. It reduces the time required to train non-technical workers on how to use it. It provides users with visual tools to easily automate processes, such as point-and-click and drag-and-drop. It improves agility within organizations.
End-to-End Organizational Visibility
Businesses are realizing that automation should not only focus on specific functions but should also streamline all processes. To avoid potential gaps in an organization's visibility, companies are striving to gain better insight into their business operations. Without management insights, minor issues within a work process may go unnoticed, eventually leading to significant failures.
Business Process Automation solutions can provide end-to-end organizational visibility, allowing departments to work together seamlessly. Consequently, more and more organizations are seeking solutions that can provide a real-time, centralized overview of all business functions, leading to a higher adoption rate.
Business Process Automation Integrating with Robotic Process Automation
With the rise of remote work culture, companies are integrating Business Process Automation with Robotic Process Automation bots to replicate human interactions and achieve faster ROI. Robotic Process Automation solutions have become increasingly popular during the COVID-19 pandemic, as they help manage staffing shortages and minimize in-person contact. These bots excel at automating tedious, time-consuming tasks, freeing up employees to focus on more critical responsibilities. By reducing manual tasks, businesses can achieve greater efficiency and productivity. Ultimately, Robotic Process Automation technology offers a new level of automation that can improve operations and help companies adapt to changing work environments
Hyperautomation
Hyperautomation is a newer trend in automation that utilizes multiple technologies and tools such as Artificial Intelligence Machine Learning, Robotic Process Automation, and BPM to streamline business processes. Unlike single automation approaches, hyper-automation combines these technologies to create a "blended workforce" of human and machine interaction.
By using a combination of automation technologies, hyper-automation overcomes the limitations of relying solely on a single automation approach. For instance, Artificial Intelligence/Machine Learning and data analytics can analyze data collected by robotic equipment to identify more productive workflows for businesses
Business Process Management, optimization, and automation platforms have been crucial for digital transformation for over a decade due to their flexibility, scalability, and ability to integrate with third-party software and legacy applications via APIs. However, the downside is that all services on the platform use the same system resources and application runtime engine. As a result, if the platform or any of its services go down, all workflows and processes that depend on the platform will be impacted, leading to operational roadblocks and costly downtime until the service is restored, especially in large organizations with numerous concurrent workflows.
Microservices architectures have been used to create more loosely-coupled components in application stacks, allowing for massive scalability and reliability of cloud-based services like Netflix, Facebook, and Twitter. Business Process Automation can similarly be used to create applications that behave like a service in a microservice architecture, with dedicated resources supporting individual workflows or business processes.
In contrast to shared services in microservices, this new approach would provide each business process with an isolated environment, enabling independent management, modification, updating, and scaling. This would increase the overall uptime and availability of each process and improve organizational efficiency.
ChatGPT and Automation
Generative AI and automation are closely linked, and ChatGPT is an excellent tool for automation, especially in B2B settings. There are several ways you can use ChatGPT for automation. Here are a few examples:
Providing Customer Service: One way to use ChatGPT for automation is to develop chatbots that can handle routine customer inquiries or requests. These highly intelligent chatbots can assist with sales and marketing tasks, such as providing product recommendations or helping to qualify leads. By doing so, they can help you generate more leads and close more deals, ultimately increasing revenue. In addition, these chatbots can also free up time and resources for your employees to focus on more complex tasks.
Generating Personalized Content: Another way to use ChatGPT for automation is to generate personalized content or messages based on unique user data. You can use the ChatGPT model to create content that is tailored to specific audiences, such as industry, company size, location, and designation, for personalized marketing. This content can be used to engage and nurture leads and provide valuable insights to your clients on how to use your product/service effectively.
Streamlining Business Operations: ChatGPT can also help you automate internal processes, such as managing employee benefits, resolving issues or complaints, assisting with booking and reports, and providing information about your organization and its policies to clients. You can integrate ChatGPT with automation tools to automate tasks and streamline workflows, such as routing inquiries to the appropriate team or creating new entries in a CRM system.
OpenAI offers APIs for ChatGPT, and you can use them to integrate it with a range of integration tools, such as Make (formerly Integromat), to improve your business productivity. By leveraging the power of ChatGPT for automation, you can increase efficiency, save time and resources, and ultimately improve your bottom line.
ChatGPT and automation can be powerful tools for increasing the efficiency and productivity of your business. By automating routine tasks and streamlining processes, this AI-based technology can free up time and resources to focus on more important tasks, improving customer service and overall business performance.
To maximize the benefits of ChatGPT and automation, it’s important to clearly define the goals and objectives of the chatbot or automation, use clear and actionable prompts, test and optimize the chatbot or automation, and use a human fallback option when necessary.
By following these best practices, you can maximize the productivity and effectiveness of ChatGPT and automation in your business.
Business Process Automation Market Outlook (2022-2023)
Business Process Automation (BPA) is an emerging market that is gaining traction in various industries due to its ability to improve operational efficiency, reduce costs, and enhance customer experience.
According to a recent report by Future Market Insights, the Business Process Automation market is expected to continue growing in the coming years, driven by the increasing demand for automation solutions across various sectors.
The report highlights the major players in the Business Process Automation market, including their product offerings and strategies for expanding their market share. The key players in this market include IBM Corporation, Oracle Corporation, and Microsoft Corporation, among others.
One of the major drivers of the Business Process Automation market is the need for operational efficiency. With the increasing pressure to reduce costs and improve productivity, businesses are looking for ways to automate their processes and workflows. Business Process Automation solutions can help organizations achieve this by streamlining their workflows and reducing manual intervention.
Another factor driving the growth of the Business Process Automation market is the need to improve customer experience. Business Process Automation solutions can help organizations provide better customer service by automating processes such as customer onboarding, order processing, and complaint resolution.
Conclusion
However, the Business Process Automation market also faces several challenges, such as the high cost of implementation and the need for skilled personnel to manage and maintain these solutions. Moreover, concerns around data security and privacy may also impact the adoption of BPA solutions.
Despite these challenges, the Business Process Automation market presents a significant opportunity for businesses to improve their operational efficiency, reduce costs, and enhance customer experience. As the market continues to evolve, we can expect to see more innovative solutions and use cases emerge, making Business Process Automation an essential tool for businesses looking to stay competitive in today's digital landscape.
Automation technology is advancing at a rapid pace, and the possibilities for businesses are endless. In the next ten years, we can expect to see even more advancements in artificial intelligence, machine learning, and robotics that will revolutionize the way we work. At Msquare Automation Solutions, we're excited to be at the forefront of this innovation and help businesses stay ahead of the curve. Follow us to stay up-to-date on the latest automation trends and news.
About Msquare
We are a leading provider of innovative automation solutions that help businesses streamline their key processes, increase efficiency, and reduce manual intervention.
Our core expertise includes No-Code and Low-Code Automation for over 1000 business applications covering areas of E-Commerce, Marketing, Lead Management, Document Processing, and Communication Channels. We integrate automation for apps such as Monday.com, Shopify, Google Suite, Microsoft Suite, Zoho Suite, Slack, Discord, Twitter, CRM Automation, Facebook and Google Leads Management, Airtable, WooCommerce, Email Marketing, Stripe, and major Payment Gateway Integration, and more.
We also offer expert implementation services for Monday.com and custom desktop app development for both Windows and Mac platforms. This allows us to provide businesses with a comprehensive suite of digital solutions to enhance their operations and stay ahead of the competition.
To implement business process automation, feel free to contact us.